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Shipping and payment

ORDERING

You can make an order by phone, e-mail or by using the order form.
1. The quickest international ordering method is to place your order on our secure website. You can order 24 hours a day, 7 days a week through www.artknife.ru.

2. CALL +7(4872) 215-536,+7(4872) 700-555, +7(4872) 730-555 to place your order and receive a shipping quote during our business hours (9 am 6 pm). Your order is not accepted until we receive a cleared payment.

3. Email us: klinok_tula@mail.ru to place your order and receive a shipping quote around the clock.

SHIPPING

All our items can be shipped worldwide.
You can pick up order yourself at our office. Please call us before coming to ensure your order is ready and waiting.
To qualify for free shipping to Moscow and Tula, the total order value must still be greater than or equal to 100 000 RUB.
International shipments are sent via our shipping partners.
Shipping companies may charge a fee for delivering your package to a foreign country. We will not be responsible for seized shipments, and cannot provide refunds for seized products.

For current rates, please see our Shipping Info Pages:
- EMS
- EXORUS

If you prefer a different shipping method or you need express delivery shipping to your area please contact us and that can be arranged.

if an item is in a stock our manager contact with you for details of order. If the item is not in stock, the availability estimate tells you how long we think it will take to get the item from our suppliers.

PAYMENT

You can pay for your order with money (courier payment) or bank transaction (SBERBANK OF RUSSIA, TRUST BANK). Please contact us and our manager send you invoice. For more information contact us klinok_tula@mail.ru

ORDER CONFIRMATIONS

After placing an order via any of the above methods, you'll receive a series of automated emails confirming order placement, shipping details, and finally package tracking information upon actual shipment, so make sure to submit a current email address and add klinok_tula@mail.ru to your address book.


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